Service Request

A powerful enabler to provide solutions on request for smooth and hassle fee productivity.

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Residencies

Flexible to set up and manage complaint.

  • Raise and monitor complaints about own flats and community .
  • Bifurcate service request on category and sub category.
  • Capture real time image of the complaint.
  • Complete, close and cancel complaint.
  • Real time chats on raised service request.
  • Generate comprehensive report on service request for all residencies and community with validations.
  • Full flexibility on the progress report of the complaint.
  • Instant auto-escalation feature of complaints that exceed SLA .
  • Provide service request review.
  • Notify residencies via SMS/email or app notifications.
  • Deployment through Website and App (Android and IOS).

Managing Agents

  • Set up service request category and sub category heads.
  • Assign multiple access to staff to work on service request; depending upon the need.
  • Set up working hours to solve complaint.
  • Assign complaint to community staff.
  • Real time chat response to the residencies on service request.
  • Fix up SLA policy for smooth functioning of the administration and community.
  • Create SLA escalation process as required.
  • Reopen Complaint.
  • Raise complaint on behalf of residencies.
  • Real time chat on raised service request.
  • Generate comprehensive report on service request for all residencies and community with validations.
  • Deployment through Website and App (Android and IOS).
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